If you find any fault in printing of your product or the product is not printed according to your specifications, you need to inform the company with 3 working days after receiving your order. In case of the faulty printing or not specified printing we reprint your original order but don't refund the money. Defect checking is done by the management team. The customers need to send the defective product's digital photos to the company using their own expenditure within 7 business days in order to receive the reprint of your product. Accelerated orders have charges which are non-refundable.
Thecbdpackaging.com does allow any refunds for design services orders. The customers have no choice for canceling the order in case of design services and the total payment will be non-refundable.
All Damaged, Missing, or Wrong Item claims must be reported back to us within 3 working days from the time of delivery. Please check your items carefully upon receiving. It is your responsibility to check the items within the given time span and inform us of any problem. Minor scratches and discoloration are considered normal wear and tear and is not covered by us.
Our artwork designers use the provided artwork of the users from our website to create new designs. The company requires your artwork files in 300 dpi (dots per inch) in the final form and CMYK format. If you provide the files in other font sizes and not with CMYK format the company will not be considered responsible for printing blurred, exaggerated or printing different than your demand.
The customers who place an order are to be blamed if the printed work is not what they expected due to orientation or sequence of the placed order. The company’s employees take all possible precautions to avoid loss of our customers; Thecbdpackaging.com is not responsible for the loss of your printed orders. Once you upload artwork or any files to our website; you ensure that the posted material is your property under the law.
The company reserves the right to decline an order which in our opinion is considered as unlawful or violates third party rights. When you place an order as customer, you accept compete liability of the material created on your directions. Thecbdpackaging.com has the authority to decline any order without informing a reason. It is to inform that the company don’t print anything which in offensive, indecent or abusive.
The order placement also includes sending the company final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. The printing tasks are sent to the press department once you sent us the agreement. As a customer, it is your duty to update and examine the proof. The company should not be kept waiting for contradicted proofs causing delays. You should remember that the turnaround time which is disclosed on our website is effective after the proof of agreement.
You are requested to go through the proof before agreeing upon it. Please check your original file for any expected errors in spacing, copy, layout, punctuation or the picture position and the text printed. Proofs in electronic forms don’t handle transparency; over printing problems or color improve from RGB or pantone to CMYK. The company is not responsible for the printed version of products with laminations.
Customer is fully responsible for all that is contained in the final approved proof:
The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the color accuracy cannot be guaranteed. When you place an order you agree to this drawback of system. The employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations which are there due to the system limitations. We are not responsible for the matching color, ink, density on the printed products which you approved. However the company guarantees the color precision and matching if you order a hard proof from the company. It is to be informed that hard copy proof will cost you more otherwise. .
The CBD Packaging is not to be considered responsible if there are errors in the final printed product like:
*All Packaging Material is shipped Flat and Pre-assembled
Our company doesn’t use the combined or gang printing technique for majority of the printing products. According to the printing requirements of the company and customers, the company can use any printing technique which is well-suited to them.
The company normally delivers the exact amount of products ordered along with an extra amount. This extra amount of the product delivered is free of charge. In case of fewer products delivered or under run, the company will just deduct the amount of the delivered products. The company walks behind the general rule of delivering 5% extra or less quantity of delivered products.
Refund may issue back to the original payment method that you use while purchasing (Credit card, debit card, MasterCard, Payoneer etc). Please allow up to 10-15 business days for us to process a return once we receive items back at our facility.